This agreement is the document based on which Alkad.ORG provides its services. By paying for these services, you confirm your full agreement with the terms of this agreement.
1. GENERAL PROVISIONS
1.1 This document is an official offer (public offer) of hosting hosting.alkad.org (hereinafter referred to as the Contractor).
1.2 According to the Civil Code of Ukraine, in case of acceptance of the following conditions and payment for services, a legal or natural person who thus accepts this offer becomes the CUSTOMER.
1.3 By concluding the Agreement, the Customer confirms that he is fully familiar with and agrees with its terms.
2. SUBJECT OF THE AGREEMENT
2.1. This Agreement regulates the relationship between the CONTRACTOR and the CUSTOMER regarding the provision of hosting services (hosting gaming servers on the supplier's server), as well as the registration and support of domain names (hereinafter - Services). The description of the Services, their list, and cost are published on the Contractor's website at https://hosting.alkad.org (hereinafter - the Contractor's website).
2.2. The Contractor undertakes to provide the Customer with a set of services for hosting and technical support of virtual web servers, or registration of domain names, which are hereinafter referred to as Services, and the Customer undertakes to accept and pay for these Services according to the rates published on the Contractor's website.
3. COST OF SERVICES AND PAYMENT PROCEDURE
3.1. The cost of the work under this agreement at the time of its conclusion is determined in accordance with the current conditions, which are published on the CONTRACTOR's website.
3.2. Payment is made by the CUSTOMER no later than within 3 (three) days from the date of the mandatory payment specified in the issued invoice.
3.3. Payment is made based on the invoice issued by the CONTRACTOR to the CUSTOMER.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
4.1. THE CONTRACTOR UNDERTAKES
4.1.1. After concluding this Agreement, the CONTRACTOR provides the CUSTOMER with access to the CUSTOMER's personal account on the CONTRACTOR's website, performs the initial installation and configuration of the virtual server, and provides the CUSTOMER with the necessary information for administering the virtual server.
4.1.2. Provide consultations using the internal Electronic Request Processing System (Ticket System) located in the CUSTOMER's personal account on the CONTRACTOR's website, regarding the provision of hosting services (and related services) and the configuration of software provided to the CUSTOMER.
4.1.3. Ensure round-the-clock technical maintenance and monitoring of the operability of the equipment on which the CUSTOMER's resources are hosted throughout the duration of the Agreement.
4.2. THE CONTRACTOR HAS THE RIGHT
4.2.1. The CONTRACTOR reserves the right to move the CUSTOMER's virtual server between the CONTRACTOR's technical sites with prior notice to the CUSTOMER.
4.2.2. The CONTRACTOR reserves the right to suspend service to the CUSTOMER or terminate the contract without unconditional reimbursement of service costs in the following cases:
1. hosting information on the CUSTOMER's virtual server that offends the honor and dignity of other people;
2. hosting information of an erotic or pornographic nature on the CUSTOMER's virtual server;
3. hosting information on the CUSTOMER's virtual server that contradicts the laws of Ukraine;
4. by the decision of authorized state bodies in accordance with the legislation of Ukraine;
5. violation by the CUSTOMER of the norms of Network usage like prxy or VPN service;
6. any support by the CUSTOMER of illegal actions on the Internet;
7. hosting on the CUSTOMER's virtual server: buxes, autosurf systems, bots, grabbers, parsers, as well as various cheaters that cause abnormally high loads on the servers;;
4.2.3. In case of violation by the CUSTOMER of at least one of the provisions of the Rules of clause 4.2.2, the CONTRACTOR has the right to stop providing Services to the CUSTOMER and terminate the Agreement.
4.2.4. The CONTRACTOR reserves the right to suspend service to the CUSTOMER or terminate the Agreement unconditionally with reimbursement of the cost of services for the unused period if the load on the CONTRACTOR's technical means creates problems for their normal operation or for other Customers of the CONTRACTOR.
4.2.5. Upon termination of the Agreement, the CONTRACTOR has the right to completely delete any data of the CUSTOMER hosted on the CONTRACTOR's technical platforms without additional notice.
4.2.6. The Contractor may refuse service and terminate further support to the Customer if the appeal to the Contractor's employees is explicitly offensive, contains elements of blackmail, or other circumstances that complicate the normal exchange of opinions.
4.3. THE CUSTOMER UNDERTAKES
4.3.1. The CUSTOMER undertakes to use the Internet legally and not to transfer responsibility to the CONTRACTOR for any harm of any kind caused to the CUSTOMER or a third party during the use or non-use of the CONTRACTOR's Services.
4.3.2. Timely pay the cost of hosting services and related services according to the invoices issued;
4.3.3. Provide accurate information when registering on the CONTRACTOR's website and promptly notify the CONTRACTOR of any changes to the details provided during the creation of the account;
4.3.4. Keep confidential their registration data;
4.3.5. Do not engage in plagiarism, copying names of already existing client servers on the hosting;
4.4. THE CUSTOMER HAS THE RIGHT
4.4.1. Demand from the CONTRACTOR the provision of services in accordance with this Agreement.
4.4.2. Change the tariff plan for services to another. The tariff plan is changed upon the CUSTOMER's request, which can be sent through the ticket system.
4.5. THE CONTRACTOR CANNOT GUARANTEE THE PROVISION OF SERVICES IN THE FOLLOWING CASES
4.5.1. The contractor cannot guarantee the availability of the necessary technologies and solutions for the Customer if they are not described in the documentation of the products and their combinations used on the Contractor's servers.
4.5.2. The contractor does not guarantee the possibility of installing additional components, modules, etc. at the Customer's request.
4.5.3. The contractor has the right to immediately stop providing services if further provision of services clearly violates the service provision regulations or otherwise threatens the operability of the Contractor's equipment or server software.
4.5.4. The contractor does not guarantee the stable operation of the Customer's resources that are subjected to network attacks (DDoS). Resources that have been attacked may be disabled to maintain the stability of providing services to other customers. The possibility of further enabling the attacked Customer's server is considered individually.
4.5. THE CONTRACTOR CANNOT GUARANTEE THE PROVISION OF SERVICES IN THE FOLLOWING CASES
4.6.1. The contractor provides technical support and consultations to the Customer only on issues of its own services and software products.
4.6.2. The contractor analyzes and corrects only those problems that are related to the operation of the Contractor's hardware or software.
4.6.3. The contractor is not responsible for the correct operation of the Customer's resources, the possibility of the correct operation of the Customer's resources on the Contractor's equipment and software. Consultations on this topic are limited in nature and do not include the administration of the Customer's resources.
4.6.4. The contractor does not correct defects or other problems in the operation of the Customer's resources, regardless of the reasons for which these problems arose.
4.6.5. The contractor does not perform any work with the Customer's files and other resources, such as their analysis, correction, bringing to working condition, etc.
4.6.6. The contractor may provide additional services for working with the Customer's resources (administration) by prior express agreement, without any explicit or implicit pre-established obligations to provide such services.
4.6.7. The contractor does not provide the ability to change/copy/delete libraries or executable server files.
5. LIABILITY OF THE PARTIES
5.1. THE CONTRACTOR is not responsible to the CUSTOMER or third parties for any delays, interruptions, damage, or losses arising from:
(1) defects in any electronic or mechanical equipment, as well as software settings not belonging to the CONTRACTOR,
(2) due to force majeure circumstances in the generally accepted sense.
5.2. THE CONTRACTOR is not responsible for the content of the information posted by the CUSTOMER.
5.3. THE CONTRACTOR will not be liable for any expenses or losses directly or indirectly resulting from the use of the virtual server hosting service by the CUSTOMER.
5.4. In case of non-fulfillment by one of the parties of any provision of this Agreement, disputes are subject to resolution through negotiations. If it is impossible to resolve disputes and disagreements based on mutual agreements, they are subject to resolution in the manner determined by the current legislation of Ukraine.
5.5. THE CUSTOMER is personally responsible for the content of the information transmitted by him or another person under his network credentials (information that authorizes the CUSTOMER) through the Internet and the Contractor's own resources: for its accuracy, freedom from third-party claims, and the legality of its dissemination. THE CONTRACTOR is not responsible for the content of the information transmitted by the CUSTOMER through the Internet and the Contractor's own resources.
5.6. THE CUSTOMER, using the services of the CONTRACTOR and the Internet, is personally responsible for any damage caused by his actions (personally or by another person under his network credentials) to a person or property of citizens, legal entities, the state, or moral principles of society.
5.7. THE CONTRACTOR is not responsible to the CUSTOMER for delays, interruptions in operation, and the inability to fully use the Contractor's own resources, directly or indirectly arising from the actions or inactions of third parties and/or the non-operability of transport and information channels located outside the Contractor's own resources.
5.8. If other organizations organize communication channels, the CONTRACTOR is not responsible for the quality of these channels.
5.9. THE CONTRACTOR is not responsible for lost profits, lost benefits, or any indirect losses incurred by the CUSTOMER while using or not using the CONTRACTOR's services.
5.10. Since the Internet is a voluntary association of various networks and resources, the CONTRACTOR is not responsible for the normal operation of the entire Internet or its parts and does not guarantee their availability to the CUSTOMER. THE CONTRACTOR is also not responsible and does not guarantee any information, goods, or services obtained through the Internet, including those posted on the Contractor's own resources.
5.11. Any services provided to the CUSTOMER by the CONTRACTOR are related to the operation of the Internet, both on the Contractor's technical resources and outside them. THE CONTRACTOR is not responsible for changes in the properties, functions, or quality of the services provided to the CUSTOMER if such changes are not provided for in the Agreement. THE CONTRACTOR is not responsible for the quality, error-freeness, and absence of harmful components in the software used on the CONTRACTOR's servers and other Internet servers, or in the software provided to the CUSTOMER if this software was not developed by the CONTRACTOR himself.
5.12. THE CUSTOMER assumes full responsibility and all risks associated with the use of the Internet through the resources and/or services of the CONTRACTOR.
5.13. THE CONTRACTOR is not responsible for the provision of services in case the CUSTOMER uses uncertified equipment or unlicensed software.
5.14. THE CONTRACTOR is not responsible for interruptions or partial interruptions in operation, directly or indirectly arising from the actions or inactions of third parties.
5.15. THE CUSTOMER undertakes not to transfer personal account data to other persons. General access to resources is possible only through the sub-user system.
5.16. The sub-user created by the CUSTOMER is fully responsible and must comply with this Agreement. THE CUSTOMER undertakes to familiarize the sub-user with the terms of this Agreement.
5.17. Refunds for plugin rental are made only if the plugin is defective. There is a Try button to check the plugin's operability.
6. DURATION OF THE AGREEMENT
6.1. The agreement enters into force from the moment of payment of the order.
6.2. The Agreement is concluded for the term equal to the client's order period and is automatically extended upon renewal of services. The Agreement remains in effect in case of changes in the details of the Parties, changes in their constituent documents, including, but not limited to, changes in the owner, organizational and legal form, etc.
7. TERMINATION OF THE AGREEMENT
7.1. The agreement can be terminated at any time by mutual consent of both Parties.
7.2. In case of significant violation by one of the Parties of the terms of this Agreement, the other Party has the right to unilaterally terminate the Agreement.
7.3. The customer can terminate this Agreement in the absence of direct fault of the Contractor at the end of the paid period by refusing to prepay for services/works for the next period or based on a notification sent through the Ticket System.
7.4. The Contractor reserves the right to terminate this Agreement at its own initiative by sending a written notice to the Customer. The Agreement will be considered terminated after 30 calendar days from the date of receipt by the Customer of such notice, if the Customer has not notified the Contractor in writing of his undisclosed consent to terminate this Agreement within 25 calendar days from the date of receipt of the written notice.
7.5. In case, within 3 days after the end of the paid period and account blocking, the Customer does not make a payment or written notification of the desire to continue the Agreement, then the Agreement is automatically considered terminated, and the customer's account is deleted from the server. The amount of partial payment is returned to the account within 10 days or at the user's request.
7.6. Upon termination of the Agreement at the initiative of the Customer, the unused portion of the advance payment is not refunded to the Customer.
8. FORCE MAJEURE
8.1. The parties are not responsible for non-performance (improper performance) of their obligations if such non-performance (improper performance) was caused by force majeure circumstances.
8.2. Upon the occurrence of force majeure circumstances, the party whose performance of obligations is hindered by the relevant circumstances must notify the other party within 72 hours from the moment of the occurrence of such circumstances.
8.3. For servers based on oxide, Steamworks PropertyInfo methods are disabled, which in turn makes it impossible to use reflection in plugins. However, any plugin that uses this method can be loaded after contacting support. This circumstance cannot be grounds for termination of the agreement.
8.4. Uploading third-party .dll files to Unity-based game servers (Rust\HurtWorld) is impossible.